Thank you for shopping with us! We strive to provide high-quality products, and your satisfaction is our priority. Please read our policy carefully.
Damaged Products or Incorrect Product:
If you receive a product that is damaged upon arrival or incorrect product, please contact us within 24-48 hours of delivery.
Before confirming an exchange/replacement, we would require proof of defect in the product in the form of a photo or the unboxing video.
You may contact us via email at ozalya.store@gmail.com or message us on WhatsApp at +91 79072 55123. We will look into the issue and respond to you within 24-48 working hours.
Once approved, we will send you a replacement at no additional cost.
No Refunds:
Unfortunately, we do not offer refunds for any products purchased. All sales are final.
If you have concerns regarding a product before making a purchase, please reach out to us for assistance.
No Returns:
We do not accept returns for any products unless they are damaged upon receipt.
We encourage you to carefully review product descriptions and specifications before completing your purchase.
Contact Us:
For any inquiries or to report a damaged product, please contact via email at ozalya.store@gmail.com or message us on WhatsApp at +91 79072 55123.
Our team is here to assist you and ensure a smooth resolution.
Policy Changes:
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website.